Process

1

By phone or LINE consultation appointment, customers can understand the service scope, detailed explanations of fees, and other content.

Understand customer needs, provide suitable solutions, negotiate details such as time, location, price, etc.

Provide a one-time service for customers to experience before deciding whether to join, and make adjustments based on customer feedback.

Enjoy membership discounts and provide comprehensive household services, including home cleaning, regular meal preparation, and more.

Regularly dispatch personnel for supervision, inspecting service quality to ensure that the service continues to meet customer needs.

Non-Members
New Customer	Each Time	Charge
One Time Service	4 Hours	2,600 NTD
One Time Service	3 Hours	2,100 NTD
Home Organizing	850 NTD / per hour and need to communicate and evaluate the quotation in advance
Relocating
Packing

Service for Members (Regular Service)
Cumulative Times / per month	Each Time	Charge
1-3 times	4 Hours	2,100 NTD
4-11 times		1,900 NTD
12-18 times		1,800 NTD
19 times and above		1,700 NTD

* 入會費：3,000元 / 乙次性收費

Service Description
Service Included : House cleaning, home cooking, do the laundry, home organizing. 預約服務時間之安排，可依客戶實際服務需求量身規劃，但定期會員預約服務時數最低不得低於4小時；試作、單次清潔最低預約服務時數不得低於3小時。 Service Time : Monday ~ Friday. An additional NTD 50 per hour will be charged on Saturdays, Sundays and national holidays. Service Hour : 08:00 - 21:00. If services are provided after 19:00 (inclusive), a NTD 100 ~ 300 night work allowance will be charged for each service. A dedicated customer service staff will assist you in arranging our various services. For different housekeeping services, we provide onsite evaluation and quotation. NTD 1000 will be charged for each evaluation. 如需現場估價則每次斟收1,000元車馬費。鐘點清潔依實際工作時間計算價格，非一次清到好的服務或全部包到好的價格。若有偷懶情形，應提供相關事證(包括但不限於照片或錄影存證)向本公司反應，本公司始進行相關處理，不是依客人對工作成果之滿意度予以認定未依約履行。洗衣服務進行前，應明確清楚告知哪些衣物須分開洗、哪些是須裝洗衣袋、哪些應分色…等注意事項，若因您疏於告知，衣物染色或損壞全由客戶自行負擔。

Service Description

Service Included : House cleaning, home cooking, do the laundry, home organizing.
預約服務時間之安排，可依客戶實際服務需求量身規劃，但定期會員預約服務時數最低不得低於4小時；試作、單次清潔最低預約服務時數不得低於3小時。
Service Time : Monday ~ Friday. An additional NTD 50 per hour will be charged on Saturdays, Sundays and national holidays.
Service Hour : 08:00 - 21:00. If services are provided after 19:00 (inclusive), a NTD 100 ~ 300 night work allowance will be charged for each service.
A dedicated customer service staff will assist you in arranging our various services.
For different housekeeping services, we provide onsite evaluation and quotation. NTD 1000 will be charged for each evaluation.
如需現場估價則每次斟收1,000元車馬費。
鐘點清潔依實際工作時間計算價格，非一次清到好的服務或全部包到好的價格。
若有偷懶情形，應提供相關事證(包括但不限於照片或錄影存證)向本公司反應，本公司始進行相關處理，不是依客人對工作成果之滿意度予以認定未依約履行。
洗衣服務進行前，應明確清楚告知哪些衣物須分開洗、哪些是須裝洗衣袋、哪些應分色…等注意事項，若因您疏於告知，衣物染色或損壞全由客戶自行負擔。

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If properties are damaged or broken during the service, the certain extent of compensation will be paid by K.T. House after clarifying the responsibility. The maximum amount of compensation is 100% of the service fee on the day.
Considering safety, the following services are not provided :

To lift up or move goods above 10 kilograms

To clean outer walls and windows in high places

To remove windows

To process hazardous chemicals

To deliver or discard garbage. (Provide packing service only, and please prepare trash bags on your own)

To clean animal and human excrement and vomit

To remove stain for years or remove dye on clothes

To remove or kill pests (includes ants, cockroaches, bees, etc.)

To work in places with foul smell or inappropriate temperature

To work in places hit by natural or man-made disasters

To discard or deliver bulky waste

To wash the carpet